Shipping policy
Small Partnership “SkillFox” (“we” and “us”) is the operator of (https://uqzig.com) (“Website”). By placing an
order through this Website you will be agreeing to the terms below. These are provided to
ensure both parties are aware of and agree upon this arrangement to mutually protect and
set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but
from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your
items at time of purchase. In this instance, we will fulfill the available products to you, and
contact you about whether you would prefer to await restocking of the backordered item or
if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination
of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Returns
3.1 Return Due To Change Of Mind
Small Partnership “SkillFox” will happily accept returns due to change of mind as long as a request to return
is received by us within 14 days of receipt of item and are returned to us in original
packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their
own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a
future purchase. We will notify you once this has been completed through email.
(Small Partnership “SkillFox”) will refund the value of the goods returned but will NOT refund the value of
any shipping paid.
3.2 Warranty Returns
Small Partnership “SkillFox” will happily honor any valid warranty claims, provided a claim is submitted
within 2 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you
upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Small Partnership “SkillFox” to process your
warranty claim within 1 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 4days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 8 days. This varies greatly
depending on the courier you have selected. We are able to offer a more specific estimate
when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 5business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on
national holidays at which time the warehouse will be closed. In these instances, we take
steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time
before the order has been dispatched.
4.5 P.O. Box Shipping
Small Partnership “SkillFox” will ship to P.O. box addresses using postal services only. We are unable to
offer couriers services to these locations.
4.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the
rest of the order.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct
an investigation
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow
the progress of their shipment based on the latest updates made available by the shipping
provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the
courier and get in touch with our customer service. If the parcel has been delivered without
you being present, please contact customer service with next steps.
Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in
destination country. This varies by country, and Small Partnership “SkillFox” encourage you to be aware of
these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods
will be returned to Small Partnership “SkillFox” at the customers expense, and the customer will receive a
refund for the value of goods paid, minus the cost of the return shipping. The cost of the
initial shipping will not be refunded.
Cancellations
If you change your mind before you have received your order, we are able to accept
cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their
investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at sup@uqzig.com